Job Introduction

ArrowXL are the UK’s leading provider of two-person home delivery who strive to make the world of delivery a better place, by building a business that supports the way we live today. Most of our work is taking responsibility for storing and delivering large, heavy, bulky items – the kind of work that typically needs two people to handle. Quite often these items need installing, which we do too.

ArrowXL is now recruiting for a Transport Team Leader to join our Transport function in Worcester.

Customer excellence drives our success, and we recognise that it’s our amazing delivery crews who represent our business and brand at every stage of the customer journey. In this role you will have responsibility for ensuring that our customers always receive the best quality service, whilst leading a team of hardworking drivers and drivers’ mates.

Interested in the opportunity of joining the UK’s largest multi-user, two-person, home delivery and warehouse specialist? If so, read on…

Role Responsibility

• Leading and motivating your team of skilled service delivery crews, coaching, and developing those that need further support

• Efficient fleet utilisation, resource planning and cost control (whilst always ensuring the operation is both effective and compliant)

• Identifying opportunities for improved efficiencies within the Transport function, recommending and implementing changes where needed
• The resourcing, development, and leadership of all colleagues within your team, ensuring our service delivery crews are fully trained in all areas (in particular driver CPC, service delivery standards and product installation)
• Making prompt decisions which protect customer service and our delivery schedule, as well as remaining commercially focused
• Managing on-site resources (colleagues, vehicles and equipment) to ensure we have everything required in the right place at the right time to not only meet, but also flex, to our Customers changing needs

The Ideal Candidate

With the amount of applications expected for this position, we will only be able to proceed forward with candidates who match our essential requirements stated below:

• At least 1 years’ experience working within transport
• Demonstrable experience improving transport operations
• Experience of leading and coaching teams
• Able to develop, understand and interpret financial data to manage and improve resource costs
• Demonstrable commercial and financial acumen
• Strong people skills – able to influence, coach and develop
• Possess a good knowledge of Road Transport Regulations
• Full UK driving licence

Package Description

Additional Information:

• 40 hours per week (days), on a 5/7 rota
• Basic hourly rate of £11.51

In addition to this competitive salary, you’ll receive many excellent additional benefits including:

• Annual leave entitlement (which increases with service)
• Branded ArrowXL uniform and PPE provided
• Staff discount at very.co.uk
• Pension plan options
• Discounted gym membership
• Life Insurance
• Department competitions (Including employee of the month)
• Long service awards
• Cycle to work scheme
• Childcare vouchers
• Retail discounts 
• Ongoing progression and development opportunities

About the Company

Our culture thrives on Six core values that form who we are, these are:

Innovative I Safe I Respectful I Excellent I Responsible I One Team

ArrowXL