Job Introduction

ArrowXL is hiring! As the UK’s leading provider of Two-Person Home Delivery, we continuously strive to make the world of delivery a better place. Our aim is to build a welcoming and friendly business that supports the local community. We store and deliver large, heavy and bulky items in pristine condition – the kind of items that typically need two attentive people to handle. Quite often these items need installing for our customers, which we also do!

The ArrowXL culture thrives on six core values:

Innovative - Safe - Respectful - Excellent - Responsible - One Team

ArrowXL is now recruiting for a Transport Team Leader to join our supportive team, situated at our Worcester site. You will assist our Transport Management team by carrying our various clerical activities and help with the day to day running of the Transport department.

Providing exceptional and heartfelt service to both customer and client requires confidence, patience, and empathy. By choosing to be part of our Transport team, you will be warmly welcomed into the ArrowXL family.

So, what are you waiting for? Apply now!

Please be aware that all roles at ArrowXL are subject to a mandatory criminal record DBS check.

Role Responsibility

With support and guidance from the team, you will be responsible for:​

• Leading and motivating your team of skilled service delivery crews, coaching, and developing those that need further support.
• Efficient fleet utilisation, resource planning and cost control (whilst always ensuring the operation is both effective and compliant).
• Identifying opportunities for improved efficiencies within the Transport function, recommending and implementing changes where needed.
• The resourcing, development, and leadership of all colleagues within your team, ensuring our service delivery crews are fully trained in all areas (in particular driver CPC, service delivery standards and product installation).
• Making prompt decisions which protect customer service and our delivery schedule, as well as remaining commercially focused.
• Managing on-site resources (colleagues, vehicles and equipment) to ensure we have everything required in the right place at the right time to not only meet, but also flex, to our Customers changing needs.

The Ideal Candidate

With the amount of applications expected for this position, we will only be able to proceed forward with candidates who match our essential requirements stated below:

• At least 1 years’ experience working within transport.
• Demonstrable experience improving transport operations.
• Experience of leading and coaching teams.
• Able to develop, understand and interpret financial data to manage and improve resource costs.
• Demonstrable commercial and financial acumen.
• Strong people skills – able to influence, coach and develop.
• Possess a good knowledge of Road Transport Regulations.
• Full UK driving licence.

Package Description

• 40 hours per week, on a 5/7 rota (working every other Saturday)
• Working hours: 13:30 to 22:00
• Basic hourly rate of £13.39, plus 10% Shift Allowance

In addition, you will also get these great benefits:

• Annual Leave Entitlement – 31 days entitlement (including statutory bank holidays) which increases with service!
• Holiday Buy Scheme – Buy up to 5 additional days
• Enhanced Pension Plan – ArrowXL company contributions matching up to 6%
• Life Insurance – Company funded 2x basic salary life cover from day one
• Enhanced maternity, paternity, adoption and shared parental leave
• Long Service Awards – Awarded for every 5 years’ service
• Employee of the Month Incentives – Local winners across the country plus an overall winner chosen by the CEO
• Progression and Development Opportunities – Investment into your career path via our award-winning Training Academy
• Up to 25% Staff Discount at www.very.co.uk
• Retail Discounts – Huge discount savings across retailers and restaurants including Apple, Asda, B&Q, Halfords, Nando’s, TGI Friday’s, Screwfix and many more!
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure centres, bootcamps and fitness studios
• Cycle to Work Scheme – In partnership with Evans Cycles, the Arrow XL C2W scheme offers great benefits and discounts

About the Company

Our culture thrives on Six core values that form who we are, these are:

Innovative - Safe - Respectful - Excellent - Responsible - One Team

ArrowXL