Job Introduction

ArrowXL is hiring! As the UK’s leading provider of Two-Person Home Delivery, we continuously strive to make the world of delivery a better place. Our aim is to build a welcoming and friendly business that supports the local community. We store and deliver large, heavy and bulky items in pristine condition – the kind of items that typically need two attentive people to handle. Quite often these items need installing for our customers, which we also do!

The ArrowXL culture thrives on six core values:

Innovative I Safe I Respectful I Excellent I Responsible I One Team

We are excited to announce that we’re now recruiting for a Regional Transport Manager for our Wigan Hub and 5 outbases in Lincoln, Scunthorpe, Doncaster, Newton Aycliffe and Newcastle.

Leading your teams, you will hold overall responsibility for the smooth operation of our Transport and Service Delivery functions, ensuring our customers receive the best quality service.  

Interested in the opportunity of joining the UK’s largest multi-user, two-person, home delivery and warehouse specialist? If so, this position will be of interest to you.

So, what are you waiting for? Apply now!

Role Responsibility

• Manage the Transport Function at Wigan (main hub) and northern out-bases.
• Support the General Manager in ensuring the safe, compliant, and efficient delivery of the transport side of the operation
• Drive compliance to ensure full adherence to all relevant legal industry standards
• Deliver operational requirements, improve efficiency, and meet all KPI’s
• Lead teams through periods of change management and continuous improvements projects
• Manage resource to enable the department to deliver on KPI’s in a cost-effective manner and hit SLA targets
• Create and maintain a high-performing culture within the driver network
• Lead on the engagement, development, and performance management of existing colleagues to improve standards and quality
• Proactively respond to change or issues relating to service levels
• Work closely with relevant internal stakeholders to ensure an appropriate service level is achieved
• Foster a customer focused transport environment and strive to operate at a high standard
• Seek out and implement effective improvement opportunities

The Ideal Candidate

• A minimum of 3+ years of operational management within a transport environment
• Must hold a Transport Management CPC qualification
• Previous management of Sub-Contractors/Service Partners would be beneficial
• Strong business acumen and be capable of articulating the operational and financial performance to the General Manager and Senior Stakeholders both in writing and in person
• Be results driven and commercially minded
• Experience of working with budgets and KPI’s
• Have strong communication skills
• Have people management experience to motivate a team of both employed and agency drivers to perform every day
• Demonstrate high levels of resilience, self-motivation and flexibility
• Must be able to form positive relationships with internal stakeholders at all levels
• Be in a commutable distance to the main hub but be able to perform within a regional role covering the north

Package Description

In addition to a competitive salary, you’ll receive many excellent additional benefits including:

• Annual Leave – 33 days entitlement (including statutory bank holidays) which increases with service
• Enhanced Pension Plan options – Company enhanced contributions of up to a 6% match
• Private Medical Insurance – via AXA
• Life Insurance – Company funded 2x basic salary life cover from day one
• Employee Assistance Programme – Free 24/7 confidential wellbeing support
• Progression and Development Opportunities – Department specific technical training and Internal Management Development Academies
• Staff Discount at www.very.co.uk (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items)
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios
• Cycle to work scheme – In partnership with Evans cycles the ArrowXL C2W scheme offers great benefits and discounts
• Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme
• Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition
• CEO Award of the month – Winners receive £100 voucher, certificate and Hall of fame recognition
• Departmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic gifts
• Retail Discounts – Huge discount savings in supermarkets (Asda, Tesco, Morrison’s and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings

About the Company

Our culture thrives on Six core values that form who we are, these are:

Innovative I Safe I Respectful I Excellent I Responsible I One Team

ArrowXL