Job Introduction

ArrowXL is hiring! As the UK’s leading provider of Two-Person Home Delivery, we continuously strive to make the world of delivery a better place. Our aim is to build a welcoming and friendly business that supports the local community. We store and deliver large, heavy and bulky items in pristine condition – the kind of items that typically need two attentive people to handle. Quite often these items need installing for our customers, which we also do!

The ArrowXL culture thrives on six core values:

Innovative I Safe I Respectful I Excellent I Responsible I One Team

^{Main Responsibilities}

• Responsible for Transport and Gatehouse team functions based at Wigan.
• Leading and motivating a team of skilled Service Delivery Crews, Shift Managers, First Line Managers, Team Leaders and Shunters.
• Deliver operational requirements, improve efficiency, and meet all KPI’s.
• Identifying opportunities for improved efficiencies within the Transport function, recommending and implementing changes where needed.
• Proactively respond to changes or issues relating to service levels.
• Managing on-site resources (colleagues, vehicles and equipment) to ensure we have everything required in the right place, at the right time – to not only meet, but also flex, to our customers’ changing needs.
• Making prompt decisions which protect customer service and our delivery schedule, as well as remaining commercially focused.
• Create and maintain a high-performing culture within the Transport and Gatehouse teams. 
• Seek out and implement effective improvement opportunities.
• Lead on the engagement, development, and performance management of existing colleagues to improve standards and quality.

^{The Ideal Candidate}

The successful candidate for the role will have the following skills and experiences:

• A minimum of 3+ years’ experience employed within an operational management or similar transport management role.
• Experience and knowledge of improving transport operations and introducing operational excellence.
• Demonstrate high levels of resilience, self-motivation and flexibility.
• Excellent knowledge of Road Transport Regulations.
• First class people skills and strong management skills; able to motivate, influence, coach and develop your teams.
• Full UK Driving Licence.
• Transport Manager CPC desirable, but not essential (however you must be willing to study for Transport Manager CPC as part of development in this role).

^{Benefits and Rewards}

• Annual Leave – 33 days entitlement (including statutory bank holidays) which increases with service
• Enhanced Pension Plan options – Company enhanced contributions of up to a 6% match
• Private Medical Insurance – via AXA
• Life Insurance – Company funded 2x basic salary life cover from day one
• Employee Assistance Programme – Free 24/7 confidential wellbeing support
• Progression and Development Opportunities – Department specific technical training and Internal Management Development Academies
• Staff Discount at www.very.co.uk (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items)
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios
• Cycle to work scheme – In partnership with Evans cycles the ArrowXL C2W scheme offers great benefits and discounts
• Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme
• Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition
• CEO Award of the month – Winners receive £100 voucher, certificate and Hall of fame recognition
• Departmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic gifts
• Retail Discounts – Huge discount savings in supermarkets (Asda, Tesco, Morrison’s and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings

Our culture thrives on Six core values that form who we are, these are:

Innovative I Safe I Respectful I Excellent I Responsible I One Team

ArrowXL