Job Introduction

ArrowXL are the UK’s leading provider of two-person home delivery who strive to make the world of delivery a better place, by building a business that supports the way we live today. Most of our work is taking responsibility for storing and delivering large, heavy, bulky items – the kind of work that typically needs two people to handle. Quite often these items need installing, which we do too.

ArrowXL is now recruiting for a Transport First Line Manager join our busy Transport team in Airdrie.  Leading a team of hardworking delivery drivers, you would hold responsibility for the smooth operation of our Transport function, ensuring our Customers receive the best quality service – always!

Interested in the opportunity of joining the UK’s largest multi-user, two-person, home delivery and warehouse specialist?

Role Responsibility

Customer excellence drives our success, and we recognise that it’s our amazing delivery drivers who represent our business and brand at every stage of the customer journey.

Reporting to the Transport Manager, responsibilities will include;

• Leading and motivating your team of skilled service delivery crews and Team Leaders, coaching and developing those that need further support 
• Efficient fleet utilisation, resource planning and cost control (whilst always ensuring the operation is both effective and compliant)
• Taking lead for legal compliance and safety
• Identifying opportunities for improved efficiencies within the Transport function, recommending and implementing changes where needed
• The resourcing, development and management of all colleagues within your team, ensuring our service delivery crews are fully trained in all areas (in particular driver CPC, service delivery standards and product installation)
• Making prompt decisions which protect customer service and our delivery schedule, as well as remaining commercially focused
• Managing on-site resources (colleagues, vehicles and equipment) to ensure we have everything required in the right place at the right time to not only meet, but also flex, to our Customers changing needs

The Ideal Candidate

With the amount of applications expected for this position, we will only be able to proceed forward with candidates who match our essential requirements stated below:

• At least 2 years’ operating as a Leader/Supervisor within a transport operation
• Demonstrable experience improving transport operations and introducing operational excellence
• Strong people skills – able to influence, coach and develop
• Possess a good knowledge of Road Transport Regulations, hold a national CPC and ensure that ‘O’ Licence requirements are adhered too
• Full UK driving licence
• Able to work in an ever-changing environment with the additional pressure to deliver on time every day

Package Description

• 40 hours per week, on a 5/7 Rota
• Working hours – Days
• £29,619

In addition, you will also get these great benefits:

• Annual leave entitlement (which increases with service)
• Branded ArrowXL uniform and PPE provided
• Staff discount at very.co.uk
• Pension plan options
• Discounted gym membership
• Life Insurance
• Department competitions (Including employee of the month)
• Long service awards
• Cycle to work scheme
• Childcare vouchers
• Retail discounts 
• Ongoing progression and development opportunities

About the Company

Our culture thrives on Six core values that form who we are, these are:

Innovative I Safe I Respectful I Excellent I Responsible I One Team

ArrowXL