Job Introduction

ArrowXL are the UK’s leading provider of two-person home delivery who strive to make the world of delivery a better place. Most of our work is taking responsibility for storing and delivering large, heavy, bulky items – the kind of work that typically needs two people to handle. Quite often these items need installing which we take care of that too.

ArrowXL are excited to announce that we’re now recruiting for a Technical Delivery Analyst to join the team based from our Wigan Distribution Centre. Assisting the Technical Delivery Manager, you will be responsible for the management of a portfolio of systems, applications and services whilst engaging with users to resolve technical issues, deliver further enhancements and manage and deliver change.

If you’re looking for a fast paced, challenging, yet rewarding role where no two days are the same and would be interested in joining the UK’s largest multi-user, two-person, home delivery and warehouse specialist, then this role will be of interest to you.  

Role Responsibility

Your day to day role will include:

• Supporting and completing scoping activities, analysing customer needs and identifying key requirements for BAU changes and projects
• Securing and coordinating internal resources to ensure projects are successfully executed
• Creating and maintaining project plans and key documentation
• Tracking milestones against scope, costs and timescales to deliver change within budget, on time and to agreed scope
• Managing changes to scope within the specified change control process
• Performing configuration activities as required
• Working in line with our project management process and tools
• Facilitate workshops and update sessions across all levels of the business including exec
• Ensuring all changes follow the agreed governance process
• Ensure escalation of any issues to the Technical delivery manager and change owner/business sponsor where applicable

For your portfolio of systems/applications and services, you will:

• Project manage any specific IT activities
• Provide technical user support, either directly or via the agreed external support service
• Provide effective user self-service support information
• Own any problem management
• Own any change through to implementation
• Patch and release management
• Develop system and configuration documentation
• Ensure information security controls and governance are maintained
• Liaise with relevant technology partners
• Define and own with the Enterprise Architect the system/application roadmap including patch, release and change plans
• Maintain license information and renewals
• Ensure effective system monitoring is in place
• Ensure data management plans are established and maintained

The Ideal Candidate

With the amount of applications expected for this newly created role, we will only be able to proceed forward with candidates who match our essential requirements stated below:

• A minimum of two years’ experience employed within a similar position  
• Knowledge of and ability to apply suitable methodologies for delivering change and continuous improvement
• Capable of working in a changing environment with the additional pressure to deliver
• Ability to communicate effectively and influence people
• Team player, willing to assist colleagues as and when required. Equally comfortable working on your own
• Able to work to tight deadlines, with the flexibility to adapt to changing business requirements
• Ability to capture requirements and deliver system change
• Thorough and methodical approach, with a good eye for detail
• High level of numerical skill
• Good written and oral communication skills
• Demonstrable experience in technical administering of systems/applications
• Full UK Driving licence

Package Description

In addition to a competitive salary, you’ll receive many excellent additional benefits including:

• 25 days’ holiday plus Bank Holidays (which increases with service)
• Private medical insurance
• Staff Discount at Very.co.uk
• An attractive pension plan
• Ongoing progression and development opportunities
• Department competitions (including Employee of the Month)
• Free on-site parking at all our Distribution Centres

About the Company

Our culture thrives on Six core values that form who we are, these are:

Innovative I Safe I Respectful I Excellent I Responsible I One Team

ArrowXL