Job Introduction

ArrowXL are the UK’s leading provider of two-person home delivery who strive to make the world of delivery a better place. Most of our work is taking responsibility for storing and delivering large, heavy, bulky items – the kind of work that typically needs two people to handle. Quite often these items need installing and we take care of that too.

ArrowXL are excited to announce that we’re now recruiting for a Project Manager to join the Project Delivery team. Working within the Project Delivery Team, you will be responsible for the management of a portfolio of systems, applications and services projects whilst engaging with users to resolve technical issues, deliver further enhancements and manage and deliver change. The role offers flexible based working.

If you’re looking for a fast paced, challenging, yet rewarding role where no two days are the same and would be interested in joining the UK’s largest multi-user, two-person, home delivery and warehouse specialist, then this role will be of interest to you.  

Role Responsibility

Your day to day role will include:

• Supporting and completing scoping activities, analysing customer needs and identifying key requirements for BAU changes and projects
• Securing and coordinating internal resources to ensure projects are successfully executed
• Creating and maintaining project plans and key documentation
• Tracking milestones against scope, costs and timescales to deliver change within budget, on time and to agreed scope
• Managing changes to scope within the specified change control process
• Performing configuration activities as required
• Working in line with our project management process and tools
• Facilitate workshops and update sessions across all levels of the business including exec
• Ensuring all changes follow the agreed governance process
• Ensure appropriate escalation of any issues to the Senior Leadership Team and change owner/business sponsor where applicable

For your portfolio of systems/applications and services, you will:

• Project manage any specific IT activities
• Provide technical user support, either directly or via the agreed external support service
• Provide effective user self-service support information
• Own any problem management
• Own any change through to implementation
• Patch and release management
• Develop system and configuration documentation
• Ensure information security controls and governance are maintained
• Liaise with relevant technology partners
• Define and own with the Enterprise Architect the system/application roadmap including patch, release and change plans
• Maintain license information and renewals
• Ensure effective system monitoring is in place
• Ensure data management plans are established and maintained

The Ideal Candidate

With the amount of applications expected for this newly created role, we will only be able to proceed forward with candidates who match our essential requirements stated below:

• A minimum of two years’ experience employed within a similar position  
• Knowledge of and ability to apply suitable methodologies for delivering projects, change and continuous improvement
• Capable of working in a changing environment with the additional pressure to deliver
• Ability to communicate effectively and influence people
• Team player, willing to assist colleagues as and when required. Equally comfortable working on your own
• Able to work to tight deadlines, with the flexibility to adapt to changing business requirements
• Ability to capture requirements and deliver system change
• Thorough and methodical approach, with a good eye for detail
• High level of numerical skill
• Good written and oral communication skills
• Demonstrable experience in technical administering of systems/applications
• Full UK Driving license

*Please note* We welcome all applicants who are within a commutable distance to any of our 4 main depots; Airdrie, Wigan, Worcester or Enfield

Package Description

In addition to a competitive salary, you’ll receive many excellent additional benefits including:

• Hybrid Working Options – opportunity to work from both the office and from the comfort of your own home
• Annual Leave – 33 days entitlement (including statutory bank holidays) which increases with service
• Enhanced Pension Plan options – Company enhanced contributions of up to a 6% match
• Private Medical Insurance – via AXA
• Life Insurance – Company funded 2x basic salary life cover from day one
• Employee Assistance Programme – Free 24/7 confidential wellbeing support
• Progression and Development Opportunities – Department specific technical training and Internal Management Development Academies
• Staff Discount at www.very.co.uk (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items)
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios
• Cycle to work scheme – In partnership with Evans cycles the ArrowXL C2W scheme offers great benefits and discounts
• Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme
• Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition
• CEO Award of the month – Winners receive £100 voucher, certificate and Hall of fame recognition
• Departmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic gifts
• Retail Discounts – Huge discount savings in supermarkets (Asda, Tesco, Morrison’s and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings

About the Company

Our culture thrives on Six core values that form who we are, these are:

Innovative I Safe I Respectful I Excellent I Responsible I One Team

ArrowXL