Job Introduction

ArrowXL is hiring! As the UK’s leading provider of Two-Person Home Delivery, we continuously strive to make the world of delivery a better place. Our aim is to build a welcoming and friendly business that supports the local community. We store and deliver large, heavy and bulky items in pristine condition – the kind of items that typically need two attentive people to handle. Quite often these items need installing for our customers, which we also do!

The ArrowXL culture thrives on six core values:

Innovative I Safe I Respectful I Excellent I Responsible I One Team

^{Main Responsibilities}

Your day to day role will include:

• Supporting and completing scoping activities, analysing customer needs and identifying key requirements for BAU changes and projects.
• Securing and coordinating internal resources to ensure projects are successfully executed.
• Creating and maintaining project plans and key documentation.
• Tracking milestones against scope, costs and timescales to deliver change within budget.
• Managing changes to scope within the specified change control process.
• Performing configuration activities as required.
• Working in line with our project management process and tools.
• Facilitate workshops and update sessions across all levels of the business, including exec.
• Ensuring all changes follow the agreed governance process.
• Ensure escalation of any issues to the Technical delivery manager and change owner/business sponsor where applicable.

For your portfolio of systems/applications and services, you will:

• Project manage any specific IT activities and provide technical user support, either directly or via the agreed external support service.
• Provide effective user self-service support information.
• Own any problem management.
• Own any change through to implementation.
• Patch and release management.
• Develop system and configuration documentation.
• Ensure information security controls and governance are maintained.
• Liaise with relevant technology partners.
• Together with with the Enterprise Architect, define and own the system/application road-map including patch, release and change plans.
• Maintain license information and renewals.
• Ensure effective system monitoring is in place.
• Ensure data management plans are established and maintained.
• Manage own workload, priorities and time.
• Fully participate in the Company’s Personal Performance and Development process.
• Maintain your own Personal Development Plan to continually develop expertise in key areas of your role.

^{The Ideal Candidate}

• Ability to work under time constraints in a team environment.
• Capable of working in a changing environment with the additional pressure to deliver.
• Ability to communicate effectively and influence people.
• Capacity to take a common-sense approach to a situation.
• Process focused, as well as technically capable.
• Team player, willing to assist colleagues as and when required. Equally comfortable working on your own.
• Able to work to tight deadlines, with the flexibility to adapt to changing business requirements.
• High level of numerical skill, with a good eye for detail.
• Understanding of appropriate business processes and working practice.
• Ability to capture requirements and deliver system change.
• Understanding of logistics and 24/7 operations.
• Demonstrable experience in technical administering of systems/applications.
• Knowledge of and ability to apply suitable methodologies for delivering change and Continuous Improvement.
• Strong facilitation skills.
• Full UK Driving licence.

^{Benefits and Rewards}

• Hybrid Working Options – opportunity to work from both the office and from the comfort of your own home
• Apprenticeship Opportunities available 
• Annual Leave – 33 days entitlement (including statutory bank holidays) which increases with service
• Enhanced Pension Plan options – Company enhanced contributions of up to a 6% match
• Private Medical Insurance – via AXA
• Life Insurance – Company funded 2x basic salary life cover from day one
• Employee Assistance Programme – Free 24/7 confidential wellbeing support
• Progression and Development Opportunities – Department specific technical training and Internal Management Development Academies
• Staff Discount at www.very.co.uk (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items)
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios
• Cycle to work scheme – In partnership with Evans cycles the ArrowXL C2W scheme offers great benefits and discounts
• Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme
• Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition
• CEO Award of the month – Winners receive £100 voucher, certificate and Hall of fame recognition
• Departmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic gifts
• Retail Discounts – Huge discount savings in supermarkets (Asda, Tesco, Morrison’s and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings

Our culture thrives on Six core values that form who we are, these are:

Innovative I Safe I Respectful I Excellent I Responsible I One Team

ArrowXL