Job Introduction

ArrowXL is hiring! As the UK’s leading provider of Two-Person Home Delivery, we continuously strive to make the world of delivery a better place. Our aim is to build a welcoming and friendly business that supports the local community. We store and deliver large, heavy and bulky items in pristine condition – the kind of items that typically need two attentive people to handle. Quite often these items need installing for our customers, which we also do!

The ArrowXL culture thrives on six core values:

Innovative I Safe I Respectful I Excellent I Responsible I One Team

Please be aware that all roles at ArrowXL are subject to a mandatory criminal record DBS check.

Reporting to the HR Business Partner for the region, you will be experienced enough to hit the ground running and take immediate responsibility for advising on all HR and ER matters in a fast paced environment. This role is for a 6 Month Fixed Term Contract.

You will provide comprehensive advice, coaching, guidance and upskilling to your stakeholder group including first line, middle and senior management, incorporating the full spectrum of the employee lifecycle.

Working as part of a close-knit HR Team, you will also assist with ER casework administration. This will include collating and distributing absence and casework reports, note taking and proactively contacting management to ensure that case records are updated and maintained.  

^{Main Responsibilities}

• Provide coaching, advice, recommendations and solutions to managers and colleagues on all ER related matters including performance management, grievance and disciplinary matters, absence management,and welfare.
• Act as trusted advisor to stakeholders, with an emphasis on supporting and enabling.
• Provision of HR advice on a range of people issues, including complex ER cases and any areas of the employee lifecycle.
• Ensure that all advice given to managers, colleagues and external parties is of a high quality, consistent and delivered in a customer-focused way.
• Administration support, such as filing and minute taking in meetings.
• Compiling and distributing absence and case reports on a weekly and monthly basis.
• Keeping case management records up to date and proactively contacting managers for updates. 
• Organising Occupational Health assessment days and filing relevant documents.

^{The Ideal Candidate}

• Experience in managing complex ER casework is essential.
• Experience working in a unionised environment is essential.
• Experience in redundancy, re-structuring & TUPE is desirable.
• Proven generalist background with the credibility and gravitas to interact with all levels of the business.
• Able to build effective working relationships quickly and have the resilience to constructively challenge stakeholders effectively.
• At least 2 years’ experience working in a similar level HR role within a related environment (logistics, manufacturing or retail).
• CIPD Level 5 (or equivalent).
• Able to demonstrate commerciality and stakeholder engagement.
• Excellent communication skills.
• Ability to introduce change effectively.
• Self-starter who is always looking for ways to improve the way we do things.
• Ability to cope with rapid pace of change.
• Can be relied upon to deliver to tight deadlines.
• Full, valid UK driving licence is essential.

^{Benefits and Rewards}

• Hybrid Working Options – opportunity to work from both the office and from the comfort of your own home
• Annual Leave – 34 days entitlement (including statutory bank holidays) which increases with service
• Holiday Buy Scheme – Buy up to 5 additional days
• Enhanced Pension Plan options – Company enhanced contributions of up to a 6% match
• Private Medical Insurance – via AXA
• Life Insurance – Company funded 2x basic salary life cover from day one
• Medicash – An easy-to-use health insurance package that provides cashback towards your everyday healthcare bills
• Employee Assistance Programme – Free 24/7 confidential wellbeing support
• Progression and Development Opportunities – Department specific technical training and Internal Management Development Academies
• Staff Discount at www.very.co.uk (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items)
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios
• Cycle to work scheme – In partnership with Evans cycles the ArrowXL C2W scheme offers great benefits and discounts
• Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme
• Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition
• CEO Award of the month – Winners receive £100 voucher, certificate and Hall of fame recognition
• Departmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic gifts
• Retail Discounts – Huge discount savings in supermarkets (Asda, Tesco, Morrison’s and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings

Our culture thrives on Six core values that form who we are, these are:

Innovative I Safe I Respectful I Excellent I Responsible I One Team

ArrowXL