Job Introduction

ArrowXL are the UK’s leading provider of two-person home delivery who strive to make the world of delivery a better place. Most of our work is storing and delivering large, heavy, bulky items, the type of work that typically needs two-people to handle. Quite often these items need installing – which we do too. 

ArrowXL are excited to announce that we are currently recruiting for a Customer Services Team Leader to join our award-winning Customer Support team in Wigan. As one of our valued Team Leaders, you’ll be leading and supporting our Service Centre Advisors, ensuring we continue to deliver nothing but exceptional service every single day for all our customers.

Interested in the opportunity of joining the UK’s largest multi-user, two-person, home delivery and warehouse specialist? If so, read on…

Role Responsibility

•        Supervise, lead and develop your team of Service centre advisors
•        Effectively communicate with team members to ensure understanding of ArrowXL’s services
•        Accurately report on the service and performance of your team 
•        Actively seek ways to motivate, coach and develop your team
•        Actively seek suggestions from your team (and other AXL colleagues) of how to improve the performance of the centre overall – then review and implement where appropriate
•        Review calls to ensure all procedures and quality standards are adhered too
•        Handle more complex escalations on behalf of your team
•        Ensure the service meets the expected standards of quality and performance
•        Organise team staffing levels to ensure optimum levels for the volume of calls taken/made
•        Support a safe and harmonious environment for all team members and delegate duties as required

The Ideal Candidate

With the amount of applications expected for this position, we will only be able to proceed forward with applications who match our essential requirements stated below:

• Experience of leading teams, within a customer focused environment (ideally a contact centre)
• Strong communication skills; both written and verbal
• Computer literate with knowledge of all Microsoft packages
• Strong analytical skills
• Ability to work towards deadlines
• Excellent leadership skills along with knowledge of basic employment law and disciplinary procedures

Package Description

• 40 hours per week
• Working hours vary, and our Service Centre operates between 7am - 7pm Monday to Friday and 8am - 4:30pm on a Saturday.
• Basic annual salary of £22,000

In addition to this competitive salary, you’ll receive many excellent additional benefits including:

• Annual leave entitlement (which increases with service)
• Staff discount at very.co.uk
• Pension plan options
• Discounted gym membership
• Life Insurance
• Department competitions (Including employee of the month)
• Long service awards
• Cycle to work scheme
• Childcare vouchers
• Retail discounts 
• Ongoing progression and development opportunities

About the Company

Our culture thrives on Six core values that form who we are, these are:

Innovative I Safe I Respectful I Excellent I Responsible I One Team

ArrowXL