Job Introduction

ArrowXL are the UK’s leading provider of two-person home delivery who strive to make the world of delivery a better place. Most of our work is storing and delivering large, heavy, bulky items, the type of work that typically needs two-people to handle. Quite often these items need installing – which we do too. 

ArrowXL are excited to announce that we are currently recruiting for a Customer Service Advisor to join our Customer team in Wigan, providing our customers with ongoing support, help and advice.

Our customers are the heart of everything we do and helping them to ensure they receive great service from us the first time, every time is what we live for. If you are enthusiastic, friendly and have a passion to deliver great Customer Service then we would love to hear from you.

Role Responsibility

With support from one of our dedicated Customer Service Team Leaders, your role will involve;

• Taking inbound calls and making outbound calls to both customers and clients
• Work on the live webchat to help and support customers
• Support our customers/clients with a wide range of queries 
• Make decisions on and process customer/client requests
• Use all resources available to find a resolution to problems, and escalate to management where appropriate
• Update records and call outcomes on the computer system
• Resolve customer complaints

The Ideal Candidate

With the amount of applications expected for this position, we will only be able to proceed forward with applications who match our essential requirements stated below:

• Experience of working in a customer support role, ideally in a contact centre environment
• Experience of working with complaints and resolving them
• We need you to be enthusiastic and friendly, with a passion for “going the extra mile”
• A confident approach to challenging situations
• Excellent standards of communication; both written and verbal

Package Description

Additional Information

• Basic hourly rate of £9.34
• Flexible working hours:
  • Minimum 8 hours up to 40 hours per week
  • Customer team currently operate between 07:00 - 19:00 Monday to Friday, and between 0700 – 16:00 on a Saturday.

In addition to this competitive salary, you’ll receive many excellent additional benefits including:

• Annual Leave – 28 days entitlement for full time hours (including statutory bank holidays) which increases with service
• Staff Discount at www.very.co.uk (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items)
• Enhanced Pension Plan options – Company enhanced contributions of up to a 6% match
• Life Insurance – Company funded 2x basic salary life cover from day one
• Employee Assistance Programme – Free 24/7 confidential wellbeing support
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure centres, bootcamps and fitness studios
• Cycle to work scheme – In partnership with Evans cycles the ArrowXL C2W scheme offers great benefits and discounts
• Childcare vouchers – Government support to help pay for childcare for children aged <17
• Progression and Development Opportunities – Free JAUPT accredited Internal CPC training, Driver Apprenticeships and Internal Management Development Academies
• Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme
• Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition
• Departmental Incentives – Year round departmental competitions, seasonal incentives and fantastic gifts
• Retail Discounts – Huge discount savings in supermarkets (Asda, Tesco, Morrison’s and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings

About the Company

Our culture thrives on Six core values that form who we are, these are:

Innovative I Safe I Respectful I Excellent I Responsible I One Team

ArrowXL