Job Introduction

ArrowXL are the UK’s leading provider of two-person home delivery who strive to make the world of delivery a better place, by building a business that supports the way we live today. Most of our work is taking responsibility for storing and delivering large, heavy, bulky items – the kind of work that typically needs two people to handle. Quite often these items need installing, which we do too.

ArrowXL are excited to announce that we’re now recruiting for a Client Technology Product Manager!

Interested in the opportunity of joining the UK’s largest multi-user, two-person, home delivery and warehouse specialist?

Role Responsibility

Role Specific:

• Support the Commercial team in leading the growth and profitability of a portfolio of existing and new clients by devising and implementing technical solutions for client on-boarding and operationalising new business opportunities
• Liaise with other members of the IT Department, in particular the on-boarding team, as well as various third parties to design and execute value adding solutions
• Leading and driving the adoption of modern technologies to make ArrowXL easier to deal with by accelerating the use of API based approaches; providing clients with more self-service options; understanding trends in the sector and driving Arrow’s uptake of them.  All of this to be articulated in a Roadmap.
• Identify, onboard, and manage New Carrier Management Systems to enable Arrow XL to offer a more varied and flexible onboarding experience to win New Client Business.

This is not an exhaustive list.

People Management:

Whilst this role will not include the line management of others it will entail the task management of others to ensure clients are on-boarded within agreed timescales.  In this sense the role has similarities with a project management role in which those contributing key activities are task managed by the project manager. 

• Communicates clearly so that those contributing key tasks / activities to a particular on-boarding activity understand the standards required, the timescales involved and the alignment to both functional and broader business objectives
• Defines and manages on-boarding and data migration activities, being clear about priorities to ensure that deadlines are met
• Accountable for ensuring the quality of the work is at ‘Professional’ level and the performance of their team members where applicable
• Role model positive behaviour, which is in keeping with our values, recognising good / excellent performance whilst being clear and transparent about areas of underperformance concerning direct line reports and their teams where applicable
• Engage and build open and honest professional and positive relationships with team members, fellow colleagues, peers and cross functional stakeholders

General:

• Is independent in exercising professional knowledge without close supervision
• Solves problems according to experience, analyses possible solutions and provides suggestions for improvement under defined parameters
• Effectively manages time so that challenging deadlines are met both individually and by the teams working in this space
• Act upon any feedback from your line manager concerning delivery performance
• Be responsible for and undertaking continual learning and development both informally and formally, ensuring a clear understanding of the business and cross functional priorities

The Ideal Candidate

Experience:

• Experience working in a fast-paced medium sized transport environment
• At least 2 years’ experience in leading and managing successful teams
• Directly support business development activities with innovative technology solutions and options

Essential Skills and Attributes:

• Strong stakeholder management skills, able to navigate the corporate landscape, quickly establish credibility and build effective, collaborative, working relationships at all levels
• Excellent leadership and team management skills
• Able to act in a professional manner to the benefit of the company and always maintain confidentiality
• Experienced in business and data analysis, data mapping and migration.  Attention to detail is key to this role. 
• A creative and innovative problem solver
• Capable of describing and depicting complex technology solutions in an engaging and user-friendly way
• Energetic and dynamic
• Aware of information security consideration when evaluating solutions and making decisions

Role Specific Requirements:

• Able to collaborate effectively using tools such as e.g Teams, Trello, Jira etc.
• Preference for a candidate with API gateway technology experience
• Experience of writing SQL, using EDI, as well as middleware technologies such Webservices and configuring sFTP gateways
• Experience of RPA solutions could be advantageous
• Car driver

Package Description

In addition to a competitive salary, you’ll receive many excellent additional benefits including:

• Hybrid Working Options – opportunity to work from both the office and from the comfort of your own home
• Annual Leave – 33 days entitlement (including statutory bank holidays) which increases with service
• Enhanced Pension Plan options – Company enhanced contributions of up to a 6% match
• Private Medical Insurance – via AXA
• Life Insurance – Company funded 2x basic salary life cover from day one
• Employee Assistance Programme – Free 24/7 confidential wellbeing support
• Progression and Development Opportunities – Department specific technical training and Internal Management Development Academies
• Staff Discount at www.very.co.uk (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items)
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios
• Cycle to work scheme – In partnership with Evans cycles the ArrowXL C2W scheme offers great benefits and discounts
• Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme
• Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition
• CEO Award of the month – Winners receive £100 voucher, certificate and Hall of fame recognition
• Departmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic gifts
• Retail Discounts – Huge discount savings in supermarkets (Asda, Tesco, Morrison’s and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings

About the Company

Our culture thrives on Six core values that form who we are, these are:

Innovative I Safe I Respectful I Excellent I Responsible I One Team

ArrowXL