7.5t Driver (Service Delivery Crew Core) 4 over 6
Job Introduction
ArrowXL is the UK’s leading two-man home delivery specialist, delivering over 15,000 products to around 7,500 homes every day. Specialising in heavy, large and bulky items, we offer unrivalled coverage to 98% of the UK mainland population six days a week for all of your favourite brands.
Our purpose is to "delight our clients by making customers feel special" and nearly 10,000 people on Trustpilot agree with us by giving us a fabulous 5 star rating (which we get a little bit excited about) and this is where you come in…..
Role Responsibility
We are currently looking for Service Delivery Crews to join our team.
Main duties will include:
- Delivering a GREAT customer experience all day every day even when your day hasn’t gone to plan
- Delivering product using a 7.5t van as part of a 2-person delivery team
- Resolving customer issues & finding creative solutions to difficult product manoeuvring problems – dogs, cats, kids, toys, laundry etc.
- Ensuring all deliveries to the customer happens within agreed time windows
- Promoting effective communication between the customer, the hub & the crew
- Taking responsibility for your colleagues & your own Health & Safety
- Caring for all packages – ensuring customers new goods are not damaged in any way
- Understanding & implementing all policies & processes plus following safe systems of work
- Using hand held terminals, Sat Navs & documentation as part of these activities
- Being confident, organised & efficient – making customers lives easier
The Ideal Candidate
The successful candidates will have previous experience driving 7.5t vehicles within a transport environment, hold a current 7.5T driving license and have a valid Driver CPC card (DCPC Training will be given).
ArrowXL